Frequently Asked Questions
How do I login?
If you are already an ISSX member or have an account with us, log in with your username and password. If you're new to ISSX and the Learning Center, you can join as an ISSX member and get access to free and discounted recordings and content, or create an account as a guest to access content on the Learning Center. Please email firstname.lastname@example.org if you have trouble logging in.
How do I find a product?
You can browse the Learning Center product by Category, which means the topic the education content is about, or by Type, which can encompass the format of the education product (webinar, virtual workshop, virtual meeting, etc.). If you know the title or keywords of the product you are trying to find, you can use the keyword search function in the menu on the right hand side of the home page.
How do I register for a product?
First, you must be logged in on your account as an ISSX member or guest. Then, you will see a button on the product page that says “Register.” If a product is free for you to access, you will automatically be able to access the content. If you need to pay to access the content, it will be added to your cart until you check out. After you check out, you will be able to access the product’s content.
What do I do if I experience a problem when I'm logged into a webinar/session?
If you are already logged into a webinar and experience a problem (slides stop advancing, streaming audio stops/fails, etc.), please follow the steps below:
1) Try clicking the “Refresh" button in your web browser. It looks like a circle with arrows.
2) Clear the cache in your web browser. Then close your web browser completely. Open your web browser again and try logging into the event/archive again.
3) If none of the above steps resolve the issues, try reinstalling the Adobe Flash software by visiting http://get.adobe.com/flashplay.
4) If you are still unable to access the content, please email email@example.com.
Where do I find all the products I attended/registered for?
You will see all the products for which you are registered and all the sessions added to your account on your dashboard. You can access the dashboard by navigating to the dropdown of “My Content” in the menu on the right hand side of the homepage.
How are the products on the “Recommended For You" feature selected?
In your learning profile, there is a table called “Interest in Categories." These options mirror the categories in the catalog. All the products populated on your “Recommended For You" widget are selected based on the categories you selected in your profile.
How do I edit my Learning Profile?
When you are logged into the ISSX Learning Center, click "My Content" and then “Learning Profile." In your learning profile, you should see “Click here to edit your profile" above your e-mail address. Click the link to be directed to the page where you can update the information shown in your profile.
What is your refund policy/how can I request a refund?
Refunds will be considered on a case-by-case basis. Please e-mail firstname.lastname@example.org and include:
1) Your name
2) The name of the product for which you would like a refund
3) the reason you are requesting a refund.
Whom do I contact if I still have questions?
For questions on registration, viewing products, participating in live webinars, and about your ISSX membership account or content questions, email email@example.com.
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